Terms and Conditions

Welcome to Frozen on Run! By accessing or using our website (www.frozenonrun.com), services, or products, you agree to comply with the terms and conditions mentioned below. These Terms govern your interaction with Frozen on Run and are legally binding. Please read them carefully before proceeding.

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1. DEFINITIONS

• “Company/We/Us/Our”: Refers to Frozen on Run.
• “User/You/Your”: Refers to any individual accessing the website or availing of our services.
• “Products”: Refers to frozen food items sold by Frozen on Run.
• “Website”: Refers to www.frozenonrun.com.

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2. ELIGIBILITY

• Use of this website is restricted to individuals above 18 years of age who are capable of entering legally binding agreements.
• Minors must have parental or guardian consent to use the site.

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3. ACCOUNT & REGISTRATION OBLIGATIONS

• All users must provide accurate, complete, and up-to-date information when registering or placing orders.
• You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
• Frozen on Run reserves the right to terminate accounts or refuse service in cases of inaccurate information or misuse.

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4. YOU AGREE AND CONFIRM

By using this website, you agree to:

1. Provide true and accurate information whenever required.
2. Use the site only for lawful purposes and in compliance with these Terms.
3. Refrain from uploading or sharing harmful, misleading, or objectionable material.
4. Not attempt to gain unauthorized access to any part of the website or its systems.

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5. YOU MAY NOT USE THE SITE FOR THE FOLLOWING PURPOSES:

• Engaging in fraudulent activities, including false orders or misrepresentation.
• Uploading viruses, malware, or any other malicious code.
• Violating intellectual property rights, including content reproduction without permission.
• Using automated tools (bots, scripts, etc.) to access or scrape data.

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6. PRODUCT INFORMATION

• Frozen on Run strives to ensure product descriptions and images are accurate. However, minor variations may occur.
• All products are subject to availability and may be discontinued or replaced without notice.

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7. REVIEWS, FEEDBACK, AND SUBMISSIONS

• Customers may post reviews, feedback, or suggestions, provided the content is lawful and non-abusive.
• By submitting content, you grant Frozen on Run a royalty-free, perpetual, irrevocable right to use, reproduce, and distribute your submissions.
• Frozen on Run reserves the right to monitor, edit, or remove objectionable content.

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8. ORDERING POLICY

• Orders are confirmed only after payment is processed successfully.
• Frozen on Run reserves the right to cancel orders due to unforeseen circumstances, such as product unavailability or operational challenges.

Cancellation Policy

• Orders can be canceled within 2-3 hours of placement. Cancellations after this timeline will not be accepted.

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9. DELIVERY POLICY

• Deliveries are made within a Mumbai using third-party logistics partners.
• Delivery schedules may be affected by traffic, weather, or other unforeseen events.

• At Frozen on Run, we strive to ensure prompt and efficient delivery of all orders. Our standard delivery timeline is within 24 hours. However, in certain situations, delivery may take 2-3 days due to factors beyond our control, including but not limited to:

  • Festive seasons & public holidays leading to high demand and logistics delays.
  • Adverse weather conditions impacting transportation.
  • Product availability & restocking delays.
  • Unforeseen operational challenges such as courier disruptions or traffic restrictions.

  Customers will be notified in case of any delay. For urgent requirements, please contact us at +91 9137002951.

  Delivery Charges

• Orders are eligible for free delivery based on Location, Season, Occasions and Cart Value. Any charges that is applicable will be displayed at checkout.

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10. EXCHANGE AND RETURN POLICY

Due to the perishable nature of frozen food, we do not accept exchanges or returns except under the following conditions:

• Products are expired or completely damaged (minor packaging damage is acceptable).
• Refunds will be processed within 7 days of approval under our Returns and Refunds Policy.

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11. PAYMENT TERMS

• Payments must be made online at the time of order placement through secure payment gateways.
• Cash on Delivery (COD) is not available.

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12. INTELLECTUAL PROPERTY RIGHTS

• All content on the website, including text, images, and graphics, is owned by Frozen on Run or used under license. Reproduction without consent is prohibited.

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13. OBJECTIONABLE MATERIAL

• While accessing our website, you may encounter content that some individuals find objectionable. By agreeing to these Terms, you understand that Frozen on Run is not liable for any such material.

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14. OUR USE OF DATA

• Your personal data is collected, stored, and processed in accordance with our Privacy Policy.

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15. MODIFICATION OF TERMS & CONDITIONS OF SERVICE

• Frozen on Run reserves the right to modify or update these Terms without prior notice. Any changes will be posted on the website and take effect immediately.

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16. LIMITATION OF LIABILITY

• Frozen on Run will not be held liable for indirect, incidental, or consequential damages resulting from your use of our website or services.
• Our liability is limited to the value of the product purchased.

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17. GOVERNING LAW AND JURISDICTION

• These Terms shall be governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Mumbai.

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18. NEED HELP?

For assistance, feel free to reach out to us:

• Phone: +91 9137002951
• Email: support@frozenonrun.com