Delivery Options Overview

Frozen on Run offers flexible delivery options to suit your needs. Enjoy free delivery on qualifying orders or opt for standard delivery with minimal charges in Mumbai for quick and convenient service. For added flexibility, you can also choose to pick up your order directly from us. Explore all our delivery options and choose the one that works best for you!

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Receive Your Order at your Location

Exchange or Return of Goods

At Frozen on Run, we are committed to delivering high-quality frozen products to your doorstep. However, due to the perishable nature of frozen foods, we do not offer exchanges or general returns.

In the rare event that a product is delivered expired or completely damaged (e.g., fully damaged or entirely unusable), we will review the situation and provide a replacement or refund as appropriate. Please note that minor issues, such as slightly torn packaging or products that are partially broken, are expected during transit and do not qualify for a return or replacement.

Order Cancellation Policy
We understand that plans can change. Customers can cancel their orders within 2-3 hours of placing them. After this time frame, cancellations cannot be accepted, as we begin processing and preparing your order for delivery shortly after it is placed.

To cancel an order, please contact our customer support team promptly with your order details. Acting quickly ensures your request is processed in time.

If you have any concerns about your order, feel free to reach out to us. We’re here to assist and ensure your experience with us is smooth and reliable!

FAQs

My order hasn't arrived yet. Where is it?

We’re sorry for the delay! Delivery times can sometimes vary due to factors like traffic, weather, or unforeseen circumstances.

If your order hasn’t arrived within the expected time, please contact our customer support team via WhatApps on 9137002951 immediately. Share your order details, and we’ll provide you with a status update and estimated delivery time.

Your satisfaction is important to us, and we’ll do our best to resolve any issues promptly.

Do you deliver on public holidays?

At Frozen on Run, we are committed to serving you, even on public holidays. However, please be advised that due to the unavailability of courier partners and potential traffic delays, delivery times may be impacted. We strive to ensure prompt and reliable service and appreciate your patience and understanding during such times.

Is the product halal certified?

Yes, all the products we offer are Halal certified. We ensure that we verify the Halal certification from all brands before onboarding them to our sales to guarantee the highest standards for our customers.

What should I do if I receive an expired or completely damaged product?

If you notice that a product is expired or completely damaged, please contact our customer support team via WhatsApp on 9137002951 immediately with photos of the product and packaging. We will investigate the issue and provide a replacement or refund if applicable.

Do you accept COD payments?

Unfortunately, we do not accept Cash on Delivery (COD) payments. As we work with third-party delivery services for shipping frozen food products, we cannot accept returns due to the perishable nature of our items. To ensure a smooth and reliable delivery experience, we require prepayments to confirm your order. This helps prevent any issues with order acceptance during delivery and ensures your products reach you in the best condition.

Do you offer bulk orders for parties or events?

Yes, we cater to bulk orders for parties, events, or family gatherings. Contact us in advance with your requirements so we can arrange your order accordingly.

For pricing, we provide different price based on the order value, please contact us on 9137002951 and will share the Bulk pricing to you!

When will I receive the products or delivery?

At Frozen on Run, we strive to ensure prompt and efficient delivery of all orders. Our standard delivery timeline is within 24 hours. However, in certain situations, delivery may take 2-3 days due to factors beyond our control, including but not limited to:

  • Festive seasons & public holidays leading to high demand and logistics delays.
  • Adverse weather conditions impacting transportation.
  • Product availability & restocking delays.
  • Unforeseen operational challenges such as courier disruptions or traffic restrictions.

Customers will be notified in case of any delay. For urgent requirements, please contact us at +91 9137002951.

We appreciate your patience and understanding. đźššđź’¨