Privacy Policy

At Frozen on Run, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website and services. By using our website, you agree to the terms outlined in this Privacy Policy.

 

1. DATA WE COLLECT

A. Information You Provide to Us

We collect personal information that you provide when you:

  • Register on our website or create an account.
  • Place an order or inquire about our products and services.
  • Contact our support team or communicate with us.

This information may include, but is not limited to:

  • Name, email address, phone number, and billing/delivery address.
  • Payment information (processed securely through third-party payment gateways).
B. Data That Is Collected Automatically

When you visit our website, certain data is collected automatically, including:

  • Device Information: Type of device, operating system, browser type, and version.
  • Usage Data: Pages visited, time spent on the site, referral URLs, and other browsing behavior.
  • IP Address: Used for security, analytics, and personalization purposes.
C. Data Collected from Other Sources

We may collect data from third-party sources to improve our services, such as:

  • Publicly available information.
  • Delivery or logistics partners (e.g., updates on delivery status).

 

2. OUR USE OF DATA

We use the collected data for the following purposes:

  • Order Fulfillment: To process, package, and deliver your orders.
  • Customer Support: To address your queries, complaints, or feedback.
  • Personalization: To enhance your shopping experience by tailoring recommendations and content.
  • Marketing: To send promotional offers, newsletters, and updates (only with your consent).
  • Analytics: To monitor site performance, analyze trends, and improve website usability.
  • Compliance: To comply with legal obligations or resolve disputes.

 

3. SHARING OF DATA

We respect your privacy and do not sell your personal data to third parties. However, we may share your data with:

  • Service Providers: Trusted third parties who assist in processing payments, delivering orders, or providing technical support.
  • Legal Compliance: Authorities, if required by law or to enforce our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

 

4. RETENTION OF DATA

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For example:

  • Order-related data is retained for tax and accounting purposes.
  • Marketing preferences are stored until you opt-out.

Once data is no longer needed, it will be securely deleted or anonymized.

 

5. DATA PROTECTION AND SECURITY

We take appropriate measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for data transmission.
  • Restricted access to sensitive data.
  • Regular security audits and updates.

While we strive to protect your information, no method of online transmission or storage is completely secure. You share data at your own risk.

 

6. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small files stored on your device that help us enhance your experience. We use cookies to:

  • Recognize you when you return to our site.
  • Save your preferences and improve navigation.
  • Analyze website performance and user behavior.

You can disable cookies through your browser settings, but doing so may impact certain functionalities of our website.

 

7. DATA PROTECTION LAWS

We comply with applicable data protection laws, such as the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other relevant laws in India.

Your rights under these laws include:

  • Accessing and reviewing your personal data.
  • Requesting corrections to inaccurate information.
  • Requesting deletion of your data, subject to legal and operational requirements.

 

8. UPDATES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy periodically. Any significant changes will be notified through our website or direct communication.

 

9. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at: